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What You Need to Know Before You Play

Access to dksportsbook — including our casino lobby and sportsbook — depends on the laws of your state, and we're committed to being straight with you about how that works. These terms govern your account, your rights, and how we handle your data.

State-by-state eligibilityAccount terms apply at registrationData handled per US privacy lawPayPal, Venmo, Play+ covered by payment termsContact us to request account changes
Explore the Lobby Read FAQ
dksportsbook What You Need to Know Before You Play
LEGAL CONTACT PATHS

How to Reach Us on Policy and Account Rights

If a legal question can't be answered by reading the terms page, we have direct contact paths for policy disputes, data requests and account-rights inquiries. Use the channel that matches your issue — legal contact is separate from standard gameplay support.

Legal and Policy Email Send policy questions, data-access requests or account-rights inquiries directly to our legal team. Expect a written response within the timeframe stated in our privacy policy.
Account Support Chat Live chat handles payment disputes, identity verification questions and account access issues. Available through the Help section when you're logged into your account on mobile or desktop.
Mailed Correspondence For formal legal notices or regulatory correspondence, our registered mailing address is listed at the bottom of the terms of service document. Use certified mail for any time-sensitive legal matter.
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Your Data

Your account data is handled under applicable US privacy law, and we do not sell your personal information to third parties. Here is how the key areas of data handling, cookies, account security and retention work in practice on this platform.

Data Retention Policy

We retain account data for the period required by state gaming regulations and federal law. After your account is closed, some records are kept for the legally mandated retention window — typically several years — before deletion.

Cookie Handling

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can manage cookie preferences through the settings link in our site footer; opting out of analytics cookies does not affect account functionality.

Account Security Practices

Two-factor authentication is available on every account and we strongly recommend enabling it through your account security settings. Login attempts from unrecognized devices trigger an email alert to your registered address before access is granted.

Requesting Account Changes

To update your registered email, request a data export or ask for account closure, navigate to Account Settings or contact our support team via live chat. Identity verification may be required before changes take effect.

Frequently Asked Legal Questions

These are the questions we see most often about account rights, data access and how our legal terms apply. If your state is not on our eligible list, some answers may not apply to you yet.

Access depends entirely on whether your state has authorized online sports betting or casino-style gaming. Check the eligibility page in your account or contact support to confirm your state's current status.

Send a written data-access request to our legal email address. We'll respond within the timeframe our privacy policy specifies, and we'll verify your identity before releasing any account data.

After closure, we retain records for the period required by state and federal law. You can request deletion of non-required data by contacting our legal team after the mandatory retention window has passed.

Yes. PayPal, Venmo and Play+ transactions on this platform are subject to our payment terms alongside each provider's own user agreement. Both sets of terms apply when you fund or withdraw from your account wallet.

Our terms include an arbitration clause that applies to most disputes. If you disagree with an account or payment decision, start by contacting account support; if unresolved, the arbitration process outlined in our terms of service applies.

Go to Account Settings and submit the change request with a copy of a valid government-issued ID. Players in Newark and other eligible areas may be asked to re-verify identity as required by state-level know-your-customer rules.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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